Community Support Forums

Just cancelled a couple of the test subscriptions I made to my site and in the cancellation email it gave me some bizarre dates for the 'first payment date' info.

Don't know if it actually matters but might look very odd to customers.

Dear xxx xxx

You successfully cancelled the following recurring payment. PayPal will no longer bill you. If you did not request this cancellation, contact PayPal Customer Support freephone on 1-888-221-1161.

Note: Cancelling this payment with PayPal may not relieve you of the obligation to complete your contract with your merchant. You should notify your merchant directly about cancelling this payment.

Payment Details

Profile ID: xxx xxx xxx xxx
For: ShareSpeak.co.uk Premium Member
Merchant Name : ONLINE INVESTMENT SOLUTIONS LTD
Customer Service Email: help@sharespeak.co.uk
Customer Service Phone: +44

Payment Details

Start Date: 5 May 2010
Payment Cycle: Monthly
Amount Per Cycle: £3.99 GBP
Last Payment Date: 31 Dec 1969 ***IT SAYS 1969*** VERY WEIRD!
Last Payment Amount: £3.99 GBP

Yours sincerely,

PayPal

In the above example it said that the last payment date was 31st Dec 1969???
Why would it say that?

Hi Ross. Were these transactions run through the Sandbox? If yes, that's your answer. The Sandbox is always a bit screwy. If these are NOT from the Sandbox. Try contacting PayPal directly. These values are generated by PayPal, not by s2Member.

31 Dec 1969 -- in the programming world, is an invalid date, or a non-existent date. If there never was a Last Payment, a date would not be available, and a programming routine would kick out a 1969 date like this. Again, this is on PayPal's side. Not much I can do about it, except report it to them. Please let me know whether this was a Sandbox transaction or not.