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Media file downloads stopped working -- How to restore?

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Media file downloads stopped working -- How to restore?

Postby paradigmdesign » January 23rd, 2012, 9:36 am

How can I restore download capability for secure media files that just inexplicably stopped working after having worked fine for some months now?

A user recently reported to me that they were unable to download audio files from our site that they were authorized to access. I followed up by attempting to download a number of the same secure files using various browsers. Each browser I tested with displays the confirmation dialog, but only Opera actually initiated and completed the download.

I tested using browsers on Mac and PC: IE (PC only), Firefox, Safari, Opera

Any suggestions?

Thanks in advance.
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Re: Media file downloads stopped working -- How to restore?

Postby Cristián Lávaque » January 26th, 2012, 1:48 am

Could you please tell us what versions of WordPress and s2Member you're using?

As a plugin conflict test, could you deactivate other plugins one by one and test after each? See if the download is fixed after one of them.
Cristián Lávaque http://s2member.net
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Re: Media file downloads stopped working -- How to restore?

Postby paradigmdesign » January 26th, 2012, 10:26 am

Cristián,

Thanks for you response. I'm using the latest versions of both, WP 3.3.1 and s2Member Pro v111220.

I'll try as you recommend and report back.

Thank you,

Herb
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Re: Media file downloads stopped working -- How to restore?

Postby paradigmdesign » January 26th, 2012, 4:18 pm

Thank you, that did the trick! The problem was resolved once I deactivated the offending plugin. I've since updated the custom plugin and reactivated.

Much thanks!
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Re: Media file downloads stopped working -- How to restore?

Postby Eduan » January 26th, 2012, 4:38 pm

What was the in-compatible plugin? I'm trying to maintain a little list of incompatible plugins/themes/servers. Thanks!
Now officially accepting Professional s2Member installations along with Bruce C (a.k.a. Ace).

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Re: Media file downloads stopped working -- How to restore?

Postby paradigmdesign » January 26th, 2012, 5:08 pm

It was a plugin I purchased from CodeCanyon named "Attention Grabber v1.4". Once I updated it to the latest version "Attention Grabber v1.5x" everything worked fine.
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Re: Media file downloads stopped working -- How to restore?

Postby Eduan » January 26th, 2012, 6:24 pm

Thanks!
Now officially accepting Professional s2Member installations along with Bruce C (a.k.a. Ace).

If you're interested in a Professional s2Member Installation, or a Custom Coding Job, you can send your request here.
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