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Trouble purchasing license key

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Trouble purchasing license key

Postby FiveFour » January 30th, 2012, 4:47 pm

I’m having issues with the checkout page for I keep getting

Error #10554. Filter Decline. This transaction cannot be processed.

I verified all information is correct on the card. Is there a customer service number?

- Nick
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Re: Trouble purchasing license key

Postby Raam Dev » January 31st, 2012, 5:53 pm

Hi Nick,

I don't know of any issues with the checkout page, but I will escalate this and get back to you when I have more information.
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Re: Trouble purchasing license key

Postby Jason Caldwell » February 6th, 2012, 2:58 pm

Thanks for the heads up on this thread.

10554 Filter Decline
This transaction cannot be processed.
The transaction was declined because of a merchant risk filter for AVS.
Specifically, the merchant has set to decline transaction when the AVS returned a no match (AVS = N).
In other words, we were unable to verify the supplied billing address with the one matching your credit card billing statement. Please check your billing statement and just be sure it's the same as the one you entered on-site. If you have any further trouble, please let us know.
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